Zoho: Overview

Zoho: Overview



Academy for Professional Excellence Help Center Website URL

What is it?

  • The Academy for Professional Excellence Help Center is powered by Zoho. This site is an Academy knowledge base and ticketing system where Service Providers can access self help guides as well as submit help tickets for various needs including tech. support with our Academy platforms as well as account creations etc.

  • Tickets that are submitted will be responded to by Academy Staff members.

Knowledge Base

  • Click on articles or use the search bar to search for keywords

Creating an Account

  • Creating an account will allow you to:

    • View any open or closed tickets 

    • View ticket statuses and solutions

  • Creating an account is not necessary to use this site

  • To create an account:

    • Click Sign Up in the top right corner

    • Related Articles

    • Zoho: Submitting a Ticket

      Zoho: Submitting a Ticket Purpose: Outlining the steps for Academy Learners/Service Providers/County Admins submitting support tickets through the Academy for Professional Excellence Help Center (powered by Zoho). These support tickets are for any ...
    • CACWT County Admins | Learner Account Creation

      CACWT County Admin Creating New Learner Accounts Purpose: To provide guidance to CACWT County admins on creating new learner accounts in CACWT. Creating a New Learner Account (One by one) Log-in to CACWT Click Learners on the left panel Confirm the ...
    • SumTotal Managers | How to Update a Learner’s Account

      SumTotal Managers | SumTotal How to Update a Learner’s Account Purpose: To outline the process for managers to update account details for their staff. Once you have accessed the SumTotal site, locate administration on the upper left corner of the ...
    • CACWT: Logging On

      CACWT: Logging On CACWT Website: https://cacwt.dss.ca.gov/PublicWelcome.aspx The Academy will create a CACWT account for every service provider once they are onboarded with CWDS. Once the account is created, you will receive an email with your login ...
    • County CACWT Admin | CACWT County Enrollment Guide

      Purpose: This guide will describe the different ways that county CACWT admins can enroll learners into upcoming CWDS deliveries. Important Links Academy Help Center Portal - County Admin Support (Submit a ticket, view knowledge base articles) CACWT ...