Zoho: Overview

Zoho: Overview




Zoho:

Overview











Academy for Professional Excellence Help Center Website URL


What is it?

  • The Academy for Professional Excellence Help Center is powered by Zoho. This site is an Academy knowledge base and ticketing system where Service Providers can access self help guides as well as submit help tickets for various needs including tech. support with our Academy platforms as well as account creations etc.

  • Tickets that are submitted will be responded to by Academy Staff members.


Knowledge Base

  • Click on articles or use the search bar to search for keywords


Creating an Account

  • Creating an account will allow you to:

    • View any open or closed tickets 

    • View ticket statuses and solutions

  • Creating an account is not necessary to use this site

  • To create an account:

    • Click Sign Up in the top right corner


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